At Asiza World, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns and refunds process. Please read our Returns & Refunds Policy below for more details.
1. Return Eligibility
You can return items within 30 days from the date of delivery, provided the following conditions are met:
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The item is in new and unused condition.
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The item is in its original packaging with all tags attached.
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The item has not been used or damaged in any way.
Please note that certain products, such as customized or personalized items, may not be eligible for return.
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact Us: Email us at [email protected] with your order number and the items you wish to return.
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Return Authorization: We will provide you with a return authorization and instructions on how to send back your item.
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Pack the Item: Carefully package the item to prevent damage during shipping.
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Ship the Item: Return the item to the address provided. Please use a trackable shipping method, as we are not responsible for lost returns.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, we will process a refund to your original payment method. Refunds typically take 5-7 business days to appear on your statement, depending on your bank or payment provider.
Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
4. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We are unable to process direct exchanges, but we will be happy to assist with a return and a new purchase.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund, depending on the situation.
6. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or refund. These will be clearly indicated on the product page.
If you have any questions or need assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help!